1. Introduction
Welcome to Superdone LLC (we, us, or our). These Terms of Service (Terms) govern your access to and use of the Superdone platform, including our website, meeting intelligence features, AI-powered analysis tools, and any related services (collectively, the Services).
By accessing or using the Services, you (the individual user) and, where applicable, the organization on whose behalf you are acting (the Customer) agree to be bound by these Terms. If you are accepting these Terms on behalf of a company or other legal entity, you represent that you have authority to bind that entity.If you do not agree to these Terms, do not use the Services.
2. Eligibility and Account Registration
2.1 Eligibility
You must be at least 18 years old and capable of entering into a legally binding agreement to use the Services. The Services are not intended for use by individuals under the age of 16.
2.2 Account Registration
To access certain features of the Services, you may be required to create an account. You agree to provide accurate, current, and complete information during registration and to keep your account information up to date. You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. Notify us immediately at privacy@superdone.ai if you suspect unauthorized access.
2.3 Organizational Accounts
Where the Services are provided to an organization, the organization is the Customer and is responsible for managing user access within its account. Administrators designated by the Customer may provision and deprovision individual users. The Customer is responsible for ensuring that all users within its account comply with these Terms.
3. Description of Services and AI Processing
3.1 What Superdone Does
Superdone is a project intelligence platform. Its core function is to automate project management, provide intelligence and enable organizations to improve the productivity of their work. In order to accomplish this Superdone will join, record, transcribe, and analyze meetings on your behalf, generating outputs such as summaries, action items, project graphs, and responses to questions you submit about your meeting content. These outputs are generated using artificial intelligence and machine learning techniques applied to data you provide or authorize Superdone to access.
3.2 Scope of AI Analysis
By inviting Superdone to participate in or connect to a meeting(s), you explicitly authorize Superdone to:
-Capture audio, video, and transcript data from that meeting
-Process, analyze, infer, and evaluate the content of that meeting using automated AI systems
-Generate derivative outputs including summaries, task lists, project structures, and query responses
-Retain that data and those outputs for the duration of your account to enable ongoing platform functionality
You acknowledge that the quality and accuracy of AI-generated outputs depends on the content and clarity of the input data. AI-generated outputs are provided for informational and productivity purposes and should not be relied upon as a substitute for human judgment in consequential decisions.
3.3 Authorized Use of Your Data
Superdone processes your meeting data solely in service of delivering the platform features described above. Your meeting content and derived outputs will not be used for purposes unrelated to providing the Services to your organization, and will not be made accessible to individuals outside your organization except as required by law or as described in our Privacy Policy.
3.4 Third-Party Meeting Platforms
The Services may integrate with third-party meeting platforms (such as Zoom, Google Meet, or Microsoft Teams). Your use of those platforms is governed by their own terms of service. Superdone is not responsible for the data practices of third-party platforms. You are responsible for ensuring that your use of Superdone in connection with those platforms complies with all applicable third-party terms and any consent obligations to meeting participants in your jurisdiction.
4. License to Use the Services
4.1 Grant of License
Subject to your compliance with these Terms and payment of applicable fees, Superdone grants you a limited, non-exclusive, non-transferable, revocable license to access and use the Services solely for your internal business purposes during the term of your subscription.
4.2 RestrictionsYou agree not to:
- Use the Services for any unlawful or fraudulent purpose
-Reproduce, resell, sublicense, or distribute the Services or any part thereof to third parties
-Reverse engineer, decompile, or attempt to extract the source code of any part of the Services
-Use the Services to build a competing product or benchmark the Services for public disclosure without our consent
-Transmit viruses, malware, or other harmful code through the Services
-Attempt to gain unauthorized access to our systems, infrastructure, or dataScrape, harvest, or systematically extract data from the Services by automated meansUse the Services in any manner that could impair, overburden, or disrupt the platform or its infrastructure
4.3 Feedback
If you provide suggestions, feedback, or ideas about the Services, you grant Superdone a perpetual, royalty-free license to use and incorporate that feedback without any obligation or compensation to you.
5. Ownership of Data and Intellectual Property
5.1 Your Data
You retain all ownership rights in the meeting content, transcripts, and other data you submit to the Services (Customer Data). By using the Services, you grant Superdone a limited, non-exclusive license to process and use your Customer Data solely as necessary to provide the Services to you, as described in these Terms and our Privacy Policy.
5.2 AI-Generated Outputs
Outputs generated by the platform from your Customer Data, such as summaries, action items, and project graphs, are owned by you. Superdone does not claim ownership over outputs derived from your data.
5.3 Superdone Intellectual Property
All technology, software, algorithms, interfaces, trademarks, logos, and materials comprising or underlying the Services remain the exclusive property of Superdone LLC or its licensors. Nothing in these Terms transfers any intellectual property rights in the platform or its underlying technology to you. You may not copy, reproduce, modify, or create derivative works of any part of the Services without our express written permission.
5.4 Aggregated and Anonymized Data
Superdone may use anonymized, aggregated, and de-identified data derived from usage of the Services -- data that cannot reasonably be used to identify you or your organization, to improve our systems, train models in aggregate, and develop new features. This use does not grant Superdone any rights in your identifiable Customer Data.
6. Fees, Billing, and Payment
6.1 Fees
Access to certain features of the Services requires payment of subscription fees as described on our pricing page or in a separate order form. All fees are stated in U.S. dollars unless otherwise specified.
6.2 Billing
Fees are billed in advance on a recurring basis (monthly or annually, depending on your plan). By providing a payment method, you authorize Superdone to charge applicable fees to that method on the billing cycle applicable to your plan.
6.3 Changes to Pricing
We reserve the right to change our pricing at any time. For existing subscribers, we will provide at least 30 days written notice before any price change takes effect. Your continued use of the Services after the effective date of a price change constitutes your acceptance of the new pricing.
6.4 Refunds
All fees are non-refundable except as required by applicable law or as expressly stated in a separate agreement with Superdone. If you believe a billing error has occurred, contact us at privacy@superdone.ai within 30 days of the charge.
7. Confidentiality
Each party may have access to information that is confidential to the other party (Confidential Information). Each party agrees to: (a) hold the other's Confidential Information in strict confidence using at least the same degree of care it applies to its own confidential information; (b) not disclose Confidential Information to third parties without the disclosing party's prior written consent; and (c) use Confidential Information only for purposes of performing obligations or exercising rights under these Terms.
These obligations do not apply to information that is or becomes publicly available without breach of these Terms, is independently developed without use of Confidential Information, or is required to be disclosed by law or court order (provided the receiving party gives prompt notice to the disclosing party where legally permitted).
8. Privacy and Data Processing
Your use of the Services is also governed by our Privacy Policy, available at superdone.ai/privacy-policy, which is incorporated into these Terms by reference. By using the Services, you acknowledge that you have read and understood our Privacy Policy.
Where Superdone processes personal data on behalf of a Customer that is subject to GDPR or similar data protection laws, the parties may be required to enter into a Data Processing Agreement (DPA). If you require a DPA, please contact us at privacy@superdone.ai.
You are responsible for obtaining any necessary consents from meeting participants before using Superdone to record or analyze meetings, in accordance with applicable recording consent laws in your jurisdiction.
9. Recording Consent and Legal Compliance
Recording and transcribing conversations may be regulated by applicable state, federal, or international laws (including wiretapping, eavesdropping, and data protection laws). You are solely responsible for ensuring that your use of Superdone complies with all applicable laws in the jurisdictions where you operate, including obtaining all necessary consents from meeting participants prior to recording.
Superdone is not responsible for your failure to obtain required consents or to comply with applicable recording laws. You agree to indemnify and hold Superdone harmless from any claims arising from your failure to obtain lawful consent for recording or processing of meeting content.
10. Disclaimers
10.1 No Warranty
THE SERVICES ARE PROVIDED ON AN AS IS AND AS AVAILABLE BASIS. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, SUPERDONE DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE.
10.2 AI Output Disclaimer
AI-generated outputs, including summaries, transcripts, action items, and project graphs, may contain errors, omissions, or inaccuracies. Superdone does not warrant the accuracy, completeness, or reliability of any AI-generated content. You are responsible for reviewing outputs before acting on them.
10.3 Service Availability
We do not guarantee that the Services will be available at all times or free from interruptions or errors. We will make reasonable efforts to maintain availability and notify users of planned maintenance.
11. Limitation of Liability
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, SUPERDONE LLC SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, LOSS OF REVENUE, LOSS OF DATA, LOSS OF GOODWILL, OR BUSINESS INTERRUPTION, ARISING OUT OF OR IN CONNECTION WITH THESE TERMS OR YOUR USE OF THE SERVICES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.SUPERDONE'S TOTAL CUMULATIVE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICES SHALL NOT EXCEED THE GREATER OF: (A) THE TOTAL FEES PAID BY YOU TO SUPERDONE IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE CLAIM; OR (B) ONE HUNDRED U.S. DOLLARS ($100).
Some jurisdictions do not allow the exclusion of certain warranties or limitation of liability. In such jurisdictions, the above limitations apply to the maximum extent permitted by law
12. Indemnification
You agree to indemnify, defend, and hold harmless Superdone LLC and its affiliates, officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys fees) arising out of or in connection with: (a) your use of the Services in violation of these Terms; (b) your Customer Data, including any claim that it infringes a third party's rights; (c) your failure to obtain required consents for recording meeting participants; or (d) your violation of applicable law.
13. Term and Termination
13.1 Term
These Terms commence on the date you first access the Services and continue until terminated as described in this section.
13.2 Termination by You
You may terminate your account at any time by contacting us at privacy@superdone.ai or using account settings. Termination takes effect at the end of your then-current billing period. No refunds are issued for the remainder of a prepaid billing period unless required by applicable law.
13.3 Termination by Superdone
Superdone may suspend or terminate your access to the Services: (a) immediately if you materially breach these Terms and fail to cure such breach within 10 days of written notice; (b) immediately for violations of Section 4.2 (Restrictions) or Section 9 (Recording Consent); (c) with 30 days written notice for any other reason. We will make reasonable efforts to provide advance notice unless immediate termination is required to protect the security or integrity of the platform.
13.4 Effect of Termination; Data Retrieval
Upon termination, your license to use the Services immediately ceases. Superdone will retain your Customer Data for 30 days following the effective termination date, during which time you may request an export of your data by contacting privacy@superdone.ai. After 30 days, your Customer Data will be deleted or anonymized in accordance with our Privacy Policy. Sections 5 (Ownership), 7 (Confidentiality), 10 (Disclaimers), 11 (Limitation of Liability), 12 (Indemnification), and 15 (General) survive termination.
14. Governing Law and Dispute Resolution
14.1 Governing Law
These Terms are governed by the laws of the Commonwealth of Massachusetts, without regard to its conflict of laws principles.
14.2 Informal Resolution
Before initiating any formal dispute proceeding, the parties agree to attempt to resolve any dispute in good faith through written notice to the other party describing the dispute in reasonable detail. The parties will have 30 days from the date of notice to attempt informal resolution.
14.3 Arbitration
If informal resolution fails, any dispute arising out of or relating to these Terms or the Services shall be resolved by binding arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules. The arbitration will take place in Marblehead, Massachusetts. The arbitrator's decision will be final and binding and may be entered as a judgment in any court of competent jurisdiction.
14.4 Exceptions to Arbitration
Notwithstanding the above, either party may seek injunctive or other equitable relief in a court of competent jurisdiction to protect intellectual property rights or prevent irreparable harm. Nothing in this section limits either party's right to seek such relief.
14.5 Class Action Waiver
All claims must be brought in the parties individual capacity, and not as a plaintiff or class member in any purported class or representative proceeding. The arbitrator may not consolidate more than one person's claims.
15. General Provisions
15.1 Entire Agreement
These Terms, together with our Privacy Policy and any applicable order forms or subscription agreements, constitute the entire agreement between you and Superdone LLC with respect to the Services, and supersede all prior agreements, representations, and understandings.
15.2 Changes to Terms
We may update these Terms from time to time. For material changes, we will provide at least 30 days written notice by email or through the platform before the updated Terms take effect. Your continued use of the Services after that date constitutes acceptance of the updated Terms. If you do not agree to the updated Terms, you must stop using the Services before the effective date.
15.3 Severability
If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will remain in full force and effect.
15.4 Waiver
Failure to enforce any right or provision of these Terms at any time does not constitute a waiver of that right or provision.
15.5 Assignment
You may not assign or transfer your rights or obligations under these Terms without our prior written consent. Superdone may assign these Terms in connection with a merger, acquisition, or sale of all or substantially all of our assets, with notice to you.
15.6 Force Majeure
Neither party will be liable for delays or failures in performance resulting from causes beyond its reasonable control, including natural disasters, acts of government, labor disputes, power failures, or internet outages.
15.7 Notices
Notices to Superdone should be sent to privacy@superdone.ai or by mail to: Superdone LLC, 30 Doaks Lane, Marblehead, MA 01945. We may provide notices to you via the email address associated with your account or through the platform.
16. Contact Us
If you have questions about these Terms or wish to exercise any rights described herein, please contact us:
Superdone LLC
Email: privacy@superdone.ai
Address: 30 Doaks Lane, Marblehead, MA 01945
Welcome to Superdone LLC (we, us, or our). These Terms of Service (Terms) govern your access to and use of the Superdone platform, including our website, meeting intelligence features, AI-powered analysis tools, and any related services (collectively, the Services).
By accessing or using the Services, you (the individual user) and, where applicable, the organization on whose behalf you are acting (the Customer) agree to be bound by these Terms. If you are accepting these Terms on behalf of a company or other legal entity, you represent that you have authority to bind that entity.If you do not agree to these Terms, do not use the Services.
2. Eligibility and Account Registration
2.1 Eligibility
You must be at least 18 years old and capable of entering into a legally binding agreement to use the Services. The Services are not intended for use by individuals under the age of 16.
2.2 Account Registration
To access certain features of the Services, you may be required to create an account. You agree to provide accurate, current, and complete information during registration and to keep your account information up to date. You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. Notify us immediately at privacy@superdone.ai if you suspect unauthorized access.
2.3 Organizational Accounts
Where the Services are provided to an organization, the organization is the Customer and is responsible for managing user access within its account. Administrators designated by the Customer may provision and deprovision individual users. The Customer is responsible for ensuring that all users within its account comply with these Terms.
3. Description of Services and AI Processing
3.1 What Superdone Does
Superdone is a project intelligence platform. Its core function is to automate project management, provide intelligence and enable organizations to improve the productivity of their work. In order to accomplish this Superdone will join, record, transcribe, and analyze meetings on your behalf, generating outputs such as summaries, action items, project graphs, and responses to questions you submit about your meeting content. These outputs are generated using artificial intelligence and machine learning techniques applied to data you provide or authorize Superdone to access.
3.2 Scope of AI Analysis
By inviting Superdone to participate in or connect to a meeting(s), you explicitly authorize Superdone to:
-Capture audio, video, and transcript data from that meeting
-Process, analyze, infer, and evaluate the content of that meeting using automated AI systems
-Generate derivative outputs including summaries, task lists, project structures, and query responses
-Retain that data and those outputs for the duration of your account to enable ongoing platform functionality
You acknowledge that the quality and accuracy of AI-generated outputs depends on the content and clarity of the input data. AI-generated outputs are provided for informational and productivity purposes and should not be relied upon as a substitute for human judgment in consequential decisions.
3.3 Authorized Use of Your Data
Superdone processes your meeting data solely in service of delivering the platform features described above. Your meeting content and derived outputs will not be used for purposes unrelated to providing the Services to your organization, and will not be made accessible to individuals outside your organization except as required by law or as described in our Privacy Policy.
3.4 Third-Party Meeting Platforms
The Services may integrate with third-party meeting platforms (such as Zoom, Google Meet, or Microsoft Teams). Your use of those platforms is governed by their own terms of service. Superdone is not responsible for the data practices of third-party platforms. You are responsible for ensuring that your use of Superdone in connection with those platforms complies with all applicable third-party terms and any consent obligations to meeting participants in your jurisdiction.
4. License to Use the Services
4.1 Grant of License
Subject to your compliance with these Terms and payment of applicable fees, Superdone grants you a limited, non-exclusive, non-transferable, revocable license to access and use the Services solely for your internal business purposes during the term of your subscription.
4.2 RestrictionsYou agree not to:
- Use the Services for any unlawful or fraudulent purpose
-Reproduce, resell, sublicense, or distribute the Services or any part thereof to third parties
-Reverse engineer, decompile, or attempt to extract the source code of any part of the Services
-Use the Services to build a competing product or benchmark the Services for public disclosure without our consent
-Transmit viruses, malware, or other harmful code through the Services
-Attempt to gain unauthorized access to our systems, infrastructure, or dataScrape, harvest, or systematically extract data from the Services by automated meansUse the Services in any manner that could impair, overburden, or disrupt the platform or its infrastructure
4.3 Feedback
If you provide suggestions, feedback, or ideas about the Services, you grant Superdone a perpetual, royalty-free license to use and incorporate that feedback without any obligation or compensation to you.
5. Ownership of Data and Intellectual Property
5.1 Your Data
You retain all ownership rights in the meeting content, transcripts, and other data you submit to the Services (Customer Data). By using the Services, you grant Superdone a limited, non-exclusive license to process and use your Customer Data solely as necessary to provide the Services to you, as described in these Terms and our Privacy Policy.
5.2 AI-Generated Outputs
Outputs generated by the platform from your Customer Data, such as summaries, action items, and project graphs, are owned by you. Superdone does not claim ownership over outputs derived from your data.
5.3 Superdone Intellectual Property
All technology, software, algorithms, interfaces, trademarks, logos, and materials comprising or underlying the Services remain the exclusive property of Superdone LLC or its licensors. Nothing in these Terms transfers any intellectual property rights in the platform or its underlying technology to you. You may not copy, reproduce, modify, or create derivative works of any part of the Services without our express written permission.
5.4 Aggregated and Anonymized Data
Superdone may use anonymized, aggregated, and de-identified data derived from usage of the Services -- data that cannot reasonably be used to identify you or your organization, to improve our systems, train models in aggregate, and develop new features. This use does not grant Superdone any rights in your identifiable Customer Data.
6. Fees, Billing, and Payment
6.1 Fees
Access to certain features of the Services requires payment of subscription fees as described on our pricing page or in a separate order form. All fees are stated in U.S. dollars unless otherwise specified.
6.2 Billing
Fees are billed in advance on a recurring basis (monthly or annually, depending on your plan). By providing a payment method, you authorize Superdone to charge applicable fees to that method on the billing cycle applicable to your plan.
6.3 Changes to Pricing
We reserve the right to change our pricing at any time. For existing subscribers, we will provide at least 30 days written notice before any price change takes effect. Your continued use of the Services after the effective date of a price change constitutes your acceptance of the new pricing.
6.4 Refunds
All fees are non-refundable except as required by applicable law or as expressly stated in a separate agreement with Superdone. If you believe a billing error has occurred, contact us at privacy@superdone.ai within 30 days of the charge.
7. Confidentiality
Each party may have access to information that is confidential to the other party (Confidential Information). Each party agrees to: (a) hold the other's Confidential Information in strict confidence using at least the same degree of care it applies to its own confidential information; (b) not disclose Confidential Information to third parties without the disclosing party's prior written consent; and (c) use Confidential Information only for purposes of performing obligations or exercising rights under these Terms.
These obligations do not apply to information that is or becomes publicly available without breach of these Terms, is independently developed without use of Confidential Information, or is required to be disclosed by law or court order (provided the receiving party gives prompt notice to the disclosing party where legally permitted).
8. Privacy and Data Processing
Your use of the Services is also governed by our Privacy Policy, available at superdone.ai/privacy-policy, which is incorporated into these Terms by reference. By using the Services, you acknowledge that you have read and understood our Privacy Policy.
Where Superdone processes personal data on behalf of a Customer that is subject to GDPR or similar data protection laws, the parties may be required to enter into a Data Processing Agreement (DPA). If you require a DPA, please contact us at privacy@superdone.ai.
You are responsible for obtaining any necessary consents from meeting participants before using Superdone to record or analyze meetings, in accordance with applicable recording consent laws in your jurisdiction.
9. Recording Consent and Legal Compliance
Recording and transcribing conversations may be regulated by applicable state, federal, or international laws (including wiretapping, eavesdropping, and data protection laws). You are solely responsible for ensuring that your use of Superdone complies with all applicable laws in the jurisdictions where you operate, including obtaining all necessary consents from meeting participants prior to recording.
Superdone is not responsible for your failure to obtain required consents or to comply with applicable recording laws. You agree to indemnify and hold Superdone harmless from any claims arising from your failure to obtain lawful consent for recording or processing of meeting content.
10. Disclaimers
10.1 No Warranty
THE SERVICES ARE PROVIDED ON AN AS IS AND AS AVAILABLE BASIS. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, SUPERDONE DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE.
10.2 AI Output Disclaimer
AI-generated outputs, including summaries, transcripts, action items, and project graphs, may contain errors, omissions, or inaccuracies. Superdone does not warrant the accuracy, completeness, or reliability of any AI-generated content. You are responsible for reviewing outputs before acting on them.
10.3 Service Availability
We do not guarantee that the Services will be available at all times or free from interruptions or errors. We will make reasonable efforts to maintain availability and notify users of planned maintenance.
11. Limitation of Liability
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, SUPERDONE LLC SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, LOSS OF REVENUE, LOSS OF DATA, LOSS OF GOODWILL, OR BUSINESS INTERRUPTION, ARISING OUT OF OR IN CONNECTION WITH THESE TERMS OR YOUR USE OF THE SERVICES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.SUPERDONE'S TOTAL CUMULATIVE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICES SHALL NOT EXCEED THE GREATER OF: (A) THE TOTAL FEES PAID BY YOU TO SUPERDONE IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE CLAIM; OR (B) ONE HUNDRED U.S. DOLLARS ($100).
Some jurisdictions do not allow the exclusion of certain warranties or limitation of liability. In such jurisdictions, the above limitations apply to the maximum extent permitted by law
12. Indemnification
You agree to indemnify, defend, and hold harmless Superdone LLC and its affiliates, officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys fees) arising out of or in connection with: (a) your use of the Services in violation of these Terms; (b) your Customer Data, including any claim that it infringes a third party's rights; (c) your failure to obtain required consents for recording meeting participants; or (d) your violation of applicable law.
13. Term and Termination
13.1 Term
These Terms commence on the date you first access the Services and continue until terminated as described in this section.
13.2 Termination by You
You may terminate your account at any time by contacting us at privacy@superdone.ai or using account settings. Termination takes effect at the end of your then-current billing period. No refunds are issued for the remainder of a prepaid billing period unless required by applicable law.
13.3 Termination by Superdone
Superdone may suspend or terminate your access to the Services: (a) immediately if you materially breach these Terms and fail to cure such breach within 10 days of written notice; (b) immediately for violations of Section 4.2 (Restrictions) or Section 9 (Recording Consent); (c) with 30 days written notice for any other reason. We will make reasonable efforts to provide advance notice unless immediate termination is required to protect the security or integrity of the platform.
13.4 Effect of Termination; Data Retrieval
Upon termination, your license to use the Services immediately ceases. Superdone will retain your Customer Data for 30 days following the effective termination date, during which time you may request an export of your data by contacting privacy@superdone.ai. After 30 days, your Customer Data will be deleted or anonymized in accordance with our Privacy Policy. Sections 5 (Ownership), 7 (Confidentiality), 10 (Disclaimers), 11 (Limitation of Liability), 12 (Indemnification), and 15 (General) survive termination.
14. Governing Law and Dispute Resolution
14.1 Governing Law
These Terms are governed by the laws of the Commonwealth of Massachusetts, without regard to its conflict of laws principles.
14.2 Informal Resolution
Before initiating any formal dispute proceeding, the parties agree to attempt to resolve any dispute in good faith through written notice to the other party describing the dispute in reasonable detail. The parties will have 30 days from the date of notice to attempt informal resolution.
14.3 Arbitration
If informal resolution fails, any dispute arising out of or relating to these Terms or the Services shall be resolved by binding arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules. The arbitration will take place in Marblehead, Massachusetts. The arbitrator's decision will be final and binding and may be entered as a judgment in any court of competent jurisdiction.
14.4 Exceptions to Arbitration
Notwithstanding the above, either party may seek injunctive or other equitable relief in a court of competent jurisdiction to protect intellectual property rights or prevent irreparable harm. Nothing in this section limits either party's right to seek such relief.
14.5 Class Action Waiver
All claims must be brought in the parties individual capacity, and not as a plaintiff or class member in any purported class or representative proceeding. The arbitrator may not consolidate more than one person's claims.
15. General Provisions
15.1 Entire Agreement
These Terms, together with our Privacy Policy and any applicable order forms or subscription agreements, constitute the entire agreement between you and Superdone LLC with respect to the Services, and supersede all prior agreements, representations, and understandings.
15.2 Changes to Terms
We may update these Terms from time to time. For material changes, we will provide at least 30 days written notice by email or through the platform before the updated Terms take effect. Your continued use of the Services after that date constitutes acceptance of the updated Terms. If you do not agree to the updated Terms, you must stop using the Services before the effective date.
15.3 Severability
If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will remain in full force and effect.
15.4 Waiver
Failure to enforce any right or provision of these Terms at any time does not constitute a waiver of that right or provision.
15.5 Assignment
You may not assign or transfer your rights or obligations under these Terms without our prior written consent. Superdone may assign these Terms in connection with a merger, acquisition, or sale of all or substantially all of our assets, with notice to you.
15.6 Force Majeure
Neither party will be liable for delays or failures in performance resulting from causes beyond its reasonable control, including natural disasters, acts of government, labor disputes, power failures, or internet outages.
15.7 Notices
Notices to Superdone should be sent to privacy@superdone.ai or by mail to: Superdone LLC, 30 Doaks Lane, Marblehead, MA 01945. We may provide notices to you via the email address associated with your account or through the platform.
16. Contact Us
If you have questions about these Terms or wish to exercise any rights described herein, please contact us:
Superdone LLC
Email: privacy@superdone.ai
Address: 30 Doaks Lane, Marblehead, MA 01945
Effective Date: April 4th, 2026
